LAST ORDER DATES FOR CHRISTMAS DELIVERY
Please regard these dates as a guideline only, they are sadly NOT a guarantee that your order will get to you in time for Christmas. Postal and courier services are evidently busier than ever, and not to be relied upon!
| ALL FRAMED PRINTS & ALL GILDED PRINTS: THURSDAY 14th DECEMBER
| UNFRAMED PRINTS, CARDS & TEA TOWELS: Standard Shipping: TUESDAY 19th DECEMBER | Special Festive Express Shipping (Extra costs will apply): WEDNESDAY 20th DECEMBER
UK SHIPPING
At the present time, I am shipping to the UK only, sorry!
(Please note, this excludes the Offshore Islands, Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands & the Isle of Man.)
All orders are sent on a tracked and/or signed-for service. Depending on the size and value of your order, it may be shipped to you via Royal Mail, Parcelforce, or one of the other reputable courier companies operating in the UK. I will confirm with you once your order has shipped – and you may, or may not, receive tracking details, depending on the service used.
Any packages that are returned to me in the event of failed delivery attempts (according to the carrier’s procedures and terms), will not be eligible for refunded shipping costs, and, if you wish that your order is re-sent, I will have to charge you again for shipping.
DELIVERY TIMEFRAMES
Many of my prints, cards & tea towels are held in stock, and can be shipped to you within a couple of days of receiving your order. Others, however, are printed, framed or gilded to order, and therefore can take a little longer. I advise that you allow 3-5 days for me to prepare you order before it is despatched ~ and then another 1-3 working days for delivery. I will aim to contact you immediately if for any reason I am unable to ship your order within these timeframes, and you will have the option to cancel & receive a full refund.
If you have any questions, or feel like you could do with further clarification about how long it will take to receive your chosen items before you go ahead and place your order, please do get in touch at he***@ge************.uk!
NEXT DAY & EXPRESS DELIVERY
I am not currently offering Express Delivery as standard at checkout, since many of my prints are printed/framed/gilded to order. However, some items are held in stock, and an expedited service may therefore be possible. If you need something in a hurry, it’s always worth emailing me to ask if I can get it to you in a jiffier jiffy!
LOCAL PICK UP FROM BA8 0DB
I offer the option for any fellow South West folk to collect their order in person. If you choose this option during checkout, I’ll drop you an email to arrange a mutually convenient time to collect.
RETURNS, REFUNDS & EXCHANGES
It goes without saying that I want you to be over the moon with your purchase. But if you decide that you wish to return your item/s for any reason, you are within your rights to do so, and I accept returns for exchange or a refund, provided you email me within 14 days of the original purchase date, and that the product is then returned to me unused and in perfect condition, in its original packaging and accompanied by the original order number, within 30 days of the original purchase date. My policy lasts 30 days, and if 30 days have passed since your purchase, I’m afraid I can’t offer you a refund or exchange.
Returned items will be reimbursed the full purchase price, or can also be exchanged for shop credit.
To return or exchange an item:
Please email me at he***@ge************.uk, quoting your order number, as well as details of which items you would like to return or exchange.
Please note, I will only exchange items if they are faulty or damaged. If you wish to exchange an item, please attach photos that clearly show the problem.
To be eligible for a return, your item/s must be unused, in the condition it was when you received it, in its original packaging, as it was when you received it.
You are responsible for arranging and covering the cost of all returns, except where the item is faulty.
To return your product, please pack the item together with your name, order number (this is essential) address and email, and return it to: 2 Marley Cage, Cabbage Lane, Horsington BA8 0DB, clearly marking the outside of your package ‘Returns’. Please obtain proof of posting. I also recommend that you put your return address/postcode on the outside of your parcel, so that it can be returned to you should there be a problem with delivering it to me. You might also want to consider using a trackable and/or insured service, particularly for higher-priced items. Unfortunately, I can’t accept responsibility for parcels lost in transit.
As soon as I’ve received and approved your returned item(s), I’ll exchange or process a full refund, depending on your preference. This can take up to 10 days to receive and sometimes shows on your statement as a credit against the original payment. PayPal refunds are usually the same day. Alternatively, returned items can be exchanged for store credit. In the case of refunds, except where the item is faulty, you will be reimbursed for the full value of the item(s), but not for the original shipping charges. Exchanges will be shipped to you free of charge. If your return is not approved for some reason, I will of course be in touch to let you know.
Please feel free to get in touch if you have any questions!
GENERAL INFORMATION
I do my very best to make sure that orders are dispatched a quickly as possible. If there is any delay to the estimated timeframes, I will contact you to let you know. Please note that especially around Christmas time, and with unexpected staff shortages, delivery services can take a little longer to make it from me to you, so please be patient if your parcel takes a little longer than usual to arrive. That said, if your parcel doesn’t arrive within a reasonable timeframe, or there is a problem evident from your tracking details, please email me with your order number so that I can get to the bottom of it for you.
The cost of your shipping is calculated at checkout according to the weight and volume of the items you purchase. Occasionally, your order might arrive in two separate parcels, as sometimes it is the most cost-effective way to get it to you. Similarly, in the case of some large or high value orders, we reserve the right to upgrade the stated delivery service for insurance purposes, at no extra cost to you. Your shipping confirmation email will give you any details of the service that has been used, along with the relevant tracking numbers.
Most parcels we send will require a signature (or Covid-related alternative), so please do your best to ensure someone will be at the delivery address to receive the parcel. Some delivery services we use will give you the option to choose a safe place for your parcel to be delivered to, however, please note that you do this at your own risk – we can not accept liability if you choose this option and then fail to receive your parcel. Royal Mail will give you the option to re-schedule your delivery, or collect it from your local depot. If your parcel is returned to us because it was unable to be delivered, or was not collected by you, your original shipping fee will not be refunded, and a re-delivery charge may apply. You are responsible for providing a correct and complete shipping address. Please check your shipping address carefully, as regrettably, we can’t be held responsible for any losses or costs if your order does not arrive due to an error or omission on your part.